• How do I place my order? Online - Make sure that you have completed the Hospitality Sign Up registration details then select Placing Your Order from the menu on the left. For all items, select the number of days required, should you want them delivered daily.
• Can I be invoiced after the event? No, initial orders have to be paid for prior to the event to ensure delivery. Your order confirmation and invoice will be sent to you automatically. NOTE: An order is only confirmed for delivery once payment has been received in full. Additional orders have to be paid for on delivery to the member of staff who delivers the order.
• Can I have my initial order delivered the day before the event? Yes, it is advisable especially on the busier shows. Simply select the date you would like the item delivered from the list when placing your order. This will allow you to set up your stand prior to the show starting. N.B. We strongly recommend that you have someone on stand to receive the items and also somewhere secure to put them so that nothing goes astray in the busy environment.
• Can I place orders onsite? Orders placed onsite are subject to availability. It is advisable to place your initial order online prior to the event, to ensure items are available - eg. Coffee Machines and Water Coolers.
• Can I place an order or amend my order with the delivery person? No, the delivery runners are very busy and have to quickly move to the next customer in order to keep the delivery timelines. If you require an extra order or to amend your existing one, please call your hall catering manager to arrange amendments (a list of contact numbers will be provided in the week before the show starts).
• Do you deliver cold drinks ? Yes, we will deliver all soft drinks, beers, sparkling, white and rosé wines chilled to your stand.
• Do I need to have electricity on my stand? All our Coffee Machines and Kettles require a separate 3kw electricity socket for each machine. Water Coolers require a 1kw supply. Please refer to your exhibitor manual for contractor details.
• Do Coffee Machines need a mains water supply? No, all of our machines are delivered half-full, and a small demonstration will be given on how to use the machine. It is then up to the client to refill the machine, using for example bottled water purchased through the online portal.
• Do you collect the used trays, boxes and rubbish once they have been finished with on the stand? No, everything we deliver with your order that is disposable is responsibility of the client to dispose of. N.B. All packaging we supply is recyclable, biodegradable or compostable.
• Can I return any unopened goods after the event? Stand Delivery is a 'Sale Only' service. We do not accept any returns at the end of an event.
• My order was wrong or incomplete, can I ask for a refund? We aim to rectify mistakes on the day of delivery, please contact your hall catering manager immediately if you notice a problem (a list of contact numbers will be provided in the week before the show starts). If this does not resolve the problem please contact fia.orders@levy.co.uk within 24hrs of the scheduled delivery. Unfortunately we will not be able to accept any complaints once the event has finished.